Cancellation and Refund Policy
Before onboarding begins
A customer may request cancellation before the onboarding email or scope-confirmation work begins. Approved refunds are returned to the original payment method, less any non-refundable third-party fee disclosed before purchase.
After work begins
Once account activation or image processing has begun, the used portion of the monthly service is not refundable. We will review a material service failure against the activation record, usage record and support history.
Monthly cancellation
A cancellation stops the next monthly service period. It does not extend the current period or roll unused credits into another month. Automatic renewal remains disabled during launch.
Training rescheduling
A private training session may be rescheduled once without charge when requested at least two business days before the confirmed session. Later requests may require a new delivery date or preparation charge.
Service defects
If a delivered milestone materially differs from the agreed scope, report it within five business days. We will first attempt correction. If correction is not reasonably possible, we will review an appropriate partial or full refund for the affected milestone.
Refund timing
Approved refunds are initiated within seven business days. Bank or payment-provider processing may take additional time.
Chargebacks
Contact support first so the scope, delivery record and requested resolution can be reviewed. This does not limit rights available under applicable law or payment-network rules.